Frequently Asked Questions
Q: How long have you been collecting?
A: We’ve been pursuing our collection for over 20 years.
Q: I just purchased a train. When will I receive my order?
A: It will take up to 3 days to process your order. Once processed you will receive a tracking number of your shipment.
Q: What is your return policy?
A: All sales are final. We reserve the right to refuse service to anyone for any reason.
Q: What is your shipping policy?
A: We offer Free Shipping in the US. We do NOT offer free shipping to Alaska*, Hawaii *, & Puerto Rico* (*international shipping rates apply).
Q: Do you ship internationally?
A: Yes we do! Shipping cost is subject to change by Country of receipt. Once processed you will receive a tracking number for you order. We do NOT cover duty or customs of any kind accrued once shipped.
Q: What types of payment do you accept?
A: We accept all major credit cards, PayPal, & Afterpay.